Let's Talk
Have a question, want to schedule a demo, or ready to get started? We'd love to hear from you.
Send Us a Message
Questions about your gym's needs, pricing, or a partnership? We'll get back to you promptly.
How to Reach the Team
Broken equipment doesn't wait, and neither do we. Here's what to expect when you get in touch and how to get the fastest answer.
Response Time
You'll hear back within 1 business day on every message, demo request, and support email. If you write us late on a Friday, expect a reply Monday morning. We don't queue tickets behind a bot and we don't ghost gyms that are evaluating us.
Which Email to Use
For product questions, bugs, or anything that's blocking you in the dashboard, write support@getfixtag.com. For pricing, demos, partnerships, or general questions, write info@getfixtag.com. The form above routes to the right inbox automatically.
Want to See It Live?
You can scan a live demo Gear Tag right now - no signup, no call required. If you'd rather we walk you through the dashboard with your facility in mind, request a demo and we'll send a calendar link the same day.
Help Us Help You Faster
When you email support, include your gym name, which piece of equipment is involved, and a screenshot if the issue is visible in the dashboard. Three lines and a screenshot beat three paragraphs of context every time. If a member said something specific, paste it in - we'd rather see the raw report.
Urgent: Tag Won't Scan
If a Gear Tag isn't scanning correctly on the floor, flag it as urgent in the subject line. Most scan problems are placement or lighting issues and we can usually resolve them in a single reply. Our attach guide covers the common fixes if you want to troubleshoot first.
Partnerships and Multi-Location
Running a franchise group or more than 10 locations? Mention Enterprise and we'll follow up with custom pricing.