A sticker on every piece of equipment. A dashboard that misses nothing.
The tags, the member experience, and what gym managers see.
It Starts With a Sticker on Every Piece of Equipment
Once applied, that equipment has a permanent digital identity. Every scan opens a direct link to that treadmill, that bench, that cable machine - with its location and everything ever reported on it.
A Gear Tag is a single weatherproof QR sticker, 1.5"×2.5" (vertical) or 2.5"×1.5" (horizontal). The branded artwork and the unique QR code are printed together in one piece - peel the backing, stick it on the equipment, done.
The technology behind the tag → the powersports vinyl, matte finish, and error-correction math that let it survive a gym.
Two styles, light and dark, matched to the equipment it sits on. Custom-branded Gear Tags available on request.
- Durable, UV-resistant, designed for sweat and cleaning products
- Two orientations - vertical or horizontal - to fit the surface
- Optional custom branding with your gym's logo or colors
- Order more tags anytime
Tip: where you place a Gear Tag matters. See the attachment guide for spots that scan reliably on every machine.
What Members See - and Do - When They Scan
Point your phone camera at any Gear Tag. Nothing to download. No account to create. From scan to submitted report takes 3 taps.
The page shows the equipment name, its location, and any issues already reported. From there, members have three options:
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1Report a new issue Pick a severity level - Safety Risk, Unusable, Minor, or Cosmetic. Add an optional description or photo. Submit. Under 30 seconds.
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2Add a +1 to an existing issue If the problem is already listed, tap the +1 button instead of filing a duplicate. Issues with more votes move up the priority list.
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3Opt in for a notification Share an email after submitting to get a one-time message when the issue is resolved. No account created. No marketing. Just one email when it's fixed.
Every time a member scans the same tag, they see the current status of any open issues and any service alerts you've posted. They don't have to wonder if anyone saw their report. One member watches one machine. Five hundred members watch your whole floor.
What Gym Managers See the Moment a Report Comes In
Every report shows the equipment, its location, the severity, the description and any photo attached, and how many members have flagged the same issue. Nothing gets lost between shifts or buried in a group text.
From the dashboard, staff can:
- Filter by location, equipment type, severity, or status
- Assign an issue to a specific team member
- Add internal notes that only staff can see
- Post a service alert that members see when they scan the tag
- Update status from New to In Progress to Resolved
- Review and approve any AI-flagged reports with one click
Safety issues always surface at the top. Reports go through automated content moderation before they're visible - anything flagged gets held for review, so your dashboard stays clean.
Resolved - and the Member Knows It
When an issue is resolved, it's one click to mark it closed. If a member opted in for a notification, they get an email - they reported a problem, watched it get tracked, and now know it's fixed.
- Every status change is logged with who updated it, what changed, and when
- That history stays on the equipment's record permanently
- Over time, the data shows which equipment breaks most, how fast issues get resolved, and where maintenance attention is going
Resolution lands differently for every member - some just needed to report it, others want to know it was handled. Both are covered. What starts as a complaint becomes a record of a well-run facility. Members who feel heard are members who renew.
Over time, the data compounds. A gym running FixTag for 6 months has a complete issue history per piece of equipment - useful for repair vs. replace decisions, for accountability conversations with vendors, and for proving responsiveness to members.
See It for Yourself
The best way to understand FixTag is to try it. Scan a Gear Tag, report an issue, see the dashboard. Takes about a minute.