The Member Experience

What Your Members See When They Scan

A Gear Tag on every piece of equipment. Scan it, pick what's wrong, hit submit. Under 30 seconds, no download, no sign-in. Your members go back to their workout. You get a real-time report on your dashboard.

Scan. Tap. Done.

Every piece of equipment has a Gear Tag - a small QR code sticker. Scan it with your phone camera and you're on the reporting page in seconds. Nothing to download, no account to create.

The system already knows what you're looking at - the equipment name, where it is, and any issues others have already reported. You just pick a severity level and hit submit.

  • 4 severity levels - Safety Risk, Unusable, Minor, or Cosmetic
  • Add an optional description or photo
  • If someone already reported it, tap +1 instead of filing a duplicate
  • Opt in for a one-time notification when the issue is resolved
  • Done in under 30 seconds
See the full walkthrough Try it yourself
Treadmill #3 Cardio Zone - 2nd Floor
Belt slipping at high speeds...

Someone Already Reported It? Back Them Up.

When you scan a Gear Tag, you see every open issue on that piece of equipment. If your problem is already listed, tap the +1 button instead of filing a duplicate.

The gym sees exactly how many people are affected. Your +1 turns one complaint into a count the gym can rank. Twelve votes gets fixed before one.

Cable Crossover Machine Strength Floor - 1st Floor
Known Issues 2
Unusable

Left cable frayed near upper pulley - snapped during use.

7 reports
Cosmetic

Paint chipping on weight stack guide rails.

2 reports

Anonymous by Default. Connected if You Want.

Your report. Your terms.

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No Data Collected

No account, no login, no personal information required. Your report is completely anonymous.

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Get Notified When It's Fixed

Want to know when it's fixed? Share your email after submitting and you'll get a one-time notification when the issue is resolved. No marketing. No spam.

For gym managers: anonymous reporting means higher participation. Members report problems they'd never walk to the front desk about.

Want This at Your Gym?

Point us in the right direction and we'll take it from there.

Own or manage a gym?

See how FixTag works from the other side of the dashboard.

See the Gym Manager Experience →