Your Members See Everything. Now You Do Too.
Members notice every broken cable, every slipping belt, every wobbly seat. They're already your eyes and ears - they just need an easy way to share.
Every Issue. Every Piece of Equipment. In Real Time.
The moment a member reports an issue, it appears in your dashboard. Safety issues always surface first. Shift handoffs can't lose it. Memory can't drop it.
Filter by location, equipment type, severity, or status. Track every issue from new to resolved.
See the full dashboard walkthrough →
Silence Costs Members. Communication Keeps Them.
Broken equipment with no response is a bad review waiting to happen. A cancellation waiting to happen. FixTag's two-way communication proves you're on it - before members even have a chance to feel ignored.
- Post a service alert so members know you're aware before they report
- Members see live status updates every time they re-scan
- Notify members by email when their issue is resolved (Professional plan)
- See how many members have flagged the same problem
Equipment quality is consistently cited as a top factor in member satisfaction. Members who see their report get fixed learn the gym listens. That's why they stay.
Cover the Whole Gym, Not Just the Machines
Equipment tags cover every treadmill, bike, and cable machine, plus the lockers, fountains, showers, and doors members report on too. Area Tags and Service Alerts cover the rest - rooms, amenities, announcements, and anything that isn't a single piece of equipment.
Tag the Room, Not Just the Machine
Place an Area Tag in your locker room, cardio floor, or stretching area. Members can report issues like broken soap dispensers, dirty floors, or missing supplies - things that don't have their own Gear Tag.
Each Area Tag can also link to up to 30 pieces of nearby equipment, so members choose: report on a specific piece of equipment or report on the area.
Tell Members Before They Tell You
Post a service alert and members see your message the next time they scan that Gear Tag. They know you're aware and working on it - before they report anything. Fewer duplicate reports. Fewer frustrated members.
Use alerts for scheduled maintenance, parts on order, or any update members should see before they pick up their phones.
- Info General updates
- Warning Limited functionality
- Critical Do not use
Which Equipment Is Costing You the Most?
Every report logged and every resolution tracked adds to a running record per piece of equipment. Over time, you can see exactly which equipment is draining the most time and money.
- Average resolution time
- Most-reported equipment
- Issue trends over time
- Safety issue tracking
- Location-by-location comparison (for multi-location gyms)
Know which equipment is costing you time and money. See for yourself that fixes are actually getting faster. Make informed decisions about repairs vs. replacements.
Not Built for Factories
Most maintenance software is built for manufacturing floors - complex, expensive, and overkill for fitness.
Manage everything from your phone
Your staff can use it in minutes
No per-user fees that grow with your team
Order tags in any quantity, from 10 up
Simple enough to actually use. Powerful enough to make a difference.
"Can't We Just Use a Spreadsheet?"
You could. Most gyms that try it end up with a whiteboard in the back office that gets erased every Monday and issues that disappear between shift changes.
A spreadsheet can't:
- Accept reports from your members directly
- Prioritize safety issues automatically
- Send you an alert at 11pm when someone reports a fraying cable
- Show you which piece of equipment has been reported 8 times this month
"How Is This Different from Maintenance Software?"
Enterprise maintenance tools are built for factories and large facility operations. They charge per user, require training, and assume you have a dedicated maintenance team.
FixTag assumes the opposite: you're running a gym, your members are your eyes and ears, and you need something that works the moment a sticker goes on a machine.
No per-user fees. No learning curve. No 3-month implementation.
One Dashboard. All Your Gyms.
Running more than one location? Add them to your account. Multi-location support is available on both Essential and Professional - $25 or $59 per additional location.
- See all locations in a single view or drill into one
- Compare performance across sites (Professional)
- Assign staff with location-specific access
- Up to 10 locations on any plan. Beyond that, let's talk.
Same dashboard. Same workflow. Every location covered.
Don't Let This Be Your Gym.
"Treadmills are always broken. Canceling my membership."
2 weeks ago"The cable pulley on the lat pulldown has been sticky for weeks. Guess nobody's reported it."
1 month ago"Dirty and broken machines. Management doesn't seem to care."
3 weeks agoSee What It Costs
Flat monthly pricing. No per-user fees. No surprise charges.
Curious what broken equipment is costing you? Try the ROI calculator
Ready to test it on your floor? Get 4 free tags to test on your floor