Terms of Service

Effective March 17, 2026 · Updated August 15, 2026

Looking for the short version? Read our plain-English terms summary.

Effective Date: March 17, 2026
Last Updated: August 15, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and KeyChannel LLC ("KeyChannel," "we," "us," or "our"), the operator of FixTag (the "Service"), accessible at https://gym.fixtag.app.

By creating an account, accessing the Service, or using the public reporting interface (including scanning a QR code), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

Business Administrator accounts may only be created by individuals who are at least eighteen (18) years of age and who have the legal authority to bind the business entity they represent. Facility Members (as defined below) may use the public reporting interface regardless of age.

2. Description of Service and User Categories

FixTag is a software-as-a-service ("SaaS") platform that enables businesses to track and manage equipment maintenance through QR code-based issue reporting. KeyChannel also sells physical QR code tags and related printed products ("Physical Products") for use with the Service; Physical Products are governed by Section 5.

The Service involves two distinct categories of users:

A. Facility Members (Public Reporters)

Facility Members are individuals who scan QR codes affixed to equipment to report maintenance issues. Facility Members do not need to create an account, provide a login, or supply any personal information to use the reporting interface. Use of the reporting interface is anonymous by default.

B. Business Administrators (Account Holders)

Business Administrators are business owners, managers, and staff members who create accounts on the Service to manage their facilities, equipment, issues, and team members. Business Administrators access the Service through authenticated sessions and are subject to the subscription and billing terms described herein.

3. Account Registration and Security

This section applies to Business Administrators only.

3.1 Account Creation

To access administrative features, you must register for an account by providing a valid email address, your name, and a password. The business owner who creates the initial account is responsible for all activity under that account and any team member accounts created thereafter.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

  • Use a strong, unique password for your FixTag account;
  • Not share your login credentials with unauthorized individuals;
  • Promptly notify us at support@getfixtag.com if you become aware of any unauthorized access to your account.

KeyChannel LLC is not liable for any loss or damage arising from your failure to safeguard your account credentials.

3.3 Team Member Accounts

Business owners may create additional user accounts for managers and staff within their organization. The business owner is responsible for the actions of all team members and for revoking access when team members depart.

4. Subscription and Billing

4.1 Free Trial

New accounts receive a fourteen (14) day free trial of the Service. No credit card is required. During the trial, features from higher subscription tiers may be temporarily available; those features are subject to your selected tier once a paid subscription begins. At the conclusion of the trial period, access to administrative features will be restricted until a paid subscription is activated.

4.2 Subscription Tiers

The Service is offered in three subscription tiers (Essential, Professional, and Enterprise), each with varying feature sets and usage limits. Current tier details and pricing are available at getfixtag.com/pricing or by contacting support@getfixtag.com.

4.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle (monthly or annual) at the then-current rate unless canceled before the renewal date. By subscribing, you authorize KeyChannel LLC to charge your designated payment method for each renewal period.

4.4 Subscription Changes and Cancellation

You may upgrade, downgrade, or cancel your subscription at any time through the billing portal accessible from the account settings in the Service dashboard, or by contacting support@getfixtag.com. Cancellation takes effect at the end of the current billing cycle; you will retain access to paid features until that date. No partial-period refunds are issued for early cancellation.

For annual subscriptions, cancellation takes effect at the end of the current annual term.

4.5 Pricing Modifications

KeyChannel LLC reserves the right to modify subscription pricing. We will provide at least thirty (30) days' written notice of any pricing changes. For customers on annual subscriptions, pricing changes take effect at the next renewal date, not mid-term. Continued use of the Service after a pricing change takes effect constitutes acceptance of the new pricing. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.

4.6 Refunds

Subscription fees are non-refundable except as required by applicable law, as provided in Section 15.2 (Discontinuation of the Service), or as otherwise determined at our sole discretion.

4.7 Taxes

All prices stated for the Service are exclusive of sales, use, value-added, and similar transaction taxes. Where KeyChannel LLC is required to collect such taxes, they are calculated based on your billing or shipping address and added to the amount charged. Applicable tax is shown separately at checkout and on your invoice. You are responsible for any taxes imposed on the transaction other than taxes on KeyChannel LLC's net income.

5. Physical Products (Gear Tags and Printed Materials)

This section governs purchases of Physical Products, including QR code gear tags, area tags, out-of-order signs, sample kits, and custom-branded tags.

5.1 Orders and Payment

Physical Products may be ordered through the in-Service store or as otherwise offered by KeyChannel. Prices, quantities, minimum order sizes, and shipping charges are stated at the time of purchase and are exclusive of sales tax, which is calculated at checkout under Section 4.7 and may apply to shipping charges as well as to the goods. Payment is processed by our payment processor at checkout. An order is accepted when payment is confirmed. KeyChannel may reject or cancel any order prior to shipment for any reason; if we cancel an order you have paid for, your sole remedy is a refund of the amount paid for that order.

5.2 Shipping, Title, and Risk of Loss

Physical Products are shipped to the address you provide at checkout. You are responsible for the accuracy of that address. Title to and risk of loss for Physical Products pass to you upon our delivery of the shipment to the carrier. Delivery dates and transit times are estimates only and are not guaranteed.

5.3 Returns; Defective Products

Physical Products are printed to order and contain unique QR codes tied to the Service. Because they are customized goods, all sales of Physical Products are final and Physical Products may not be returned for refund or exchange, except as follows: if a Physical Product arrives damaged, defective, or misprinted, notify us at support@getfixtag.com within thirty (30) days of delivery and we will, at our option, replace the affected items or refund the price paid for the affected items. Replacement or refund of the affected items is your sole and exclusive remedy for defective Physical Products.

5.4 Physical Products Require the Service

Physical Products are components of the Service. A gear tag is a printed QR code sticker whose function depends entirely on an active FixTag subscription and the continued operation of the Service. Physical Products have no standalone functionality and no warranty of continued function independent of the Service. Amounts paid for Physical Products are not refundable upon the cancellation, suspension, termination, or expiration of your subscription, or upon modification or discontinuation of the Service under Section 15.

5.5 Application and Removal

You are solely responsible for selecting appropriate surfaces, preparing surfaces, and applying and removing Physical Products. KeyChannel LLC is not liable for damage to equipment, surfaces, or finishes, or for adhesive residue, arising from the application, presence, or removal of a Physical Product.

5.6 Sample Kits

Free sample kits and other complimentary Physical Products are provided "as is," without warranty of any kind, and Section 5.3 does not apply to them.

5.7 Product Warranty Disclaimer

EXCEPT FOR THE REMEDY STATED IN SECTION 5.3, PHYSICAL PRODUCTS ARE PROVIDED "AS IS," AND KEYCHANNEL LLC DISCLAIMS ALL WARRANTIES WITH RESPECT TO PHYSICAL PRODUCTS, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND DURABILITY, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

6. Acceptable Use Policy

You agree to use the Service only for its intended purpose: equipment and facility maintenance tracking. You agree not to:

  • Misuse the reporting interface by submitting reports unrelated to equipment or facility maintenance, including but not limited to political content, commercial advertisements, spam, or promotional materials;
  • Submit threatening, harassing, or abusive content directed at individuals;
  • Attempt to circumvent rate limits or abuse the reporting system through automated tools, scripts, or bots;
  • Scrape, harvest, or collect data from the Service through automated means;
  • Reverse engineer, decompile, or disassemble any portion of the Service;
  • Impersonate another person or entity or misrepresent your affiliation with a person or entity;
  • Use the Service in violation of any applicable law or regulation.

AI-Assisted Features

The Service includes optional AI-assisted features available to Business Administrators:

  • Equipment Analysis. The Service may use AI to analyze equipment photographs uploaded by Business Administrators and suggest equipment details such as name, type, manufacturer, and category. These suggestions are presented for your review. No changes are saved automatically; you must explicitly accept any suggestion.
  • Image Generation. The Service may use AI to generate studio-style product images from equipment photographs you upload. Generated images are presented for your review before use.
  • Content Moderation. Issue reports submitted through the public reporting interface are reviewed by an automated AI content moderation system. See the Content Moderation section below for details.

Use of AI-assisted equipment analysis and image generation features is optional and user-initiated. By using these features, you authorize the Service to transmit the relevant photographs to third-party AI service providers for processing. Only the photograph and related equipment details are transmitted; no personal information accompanies the request.

Rate Limits

The public reporting interface is limited to ten (10) issue reports per device per twenty-four (24) hour period to prevent abuse. These limits are enforced through device fingerprinting technology, which is used solely for abuse prevention and is not used for tracking or identification purposes.

Content Moderation

All issue reports submitted through the Service are subject to automated content moderation powered by artificial intelligence. Reports that are flagged by the moderation system are held for review by the applicable Business Administrator before being made visible. KeyChannel LLC reserves the right to remove any content that violates this Acceptable Use Policy.

7. Content and Data Ownership

7.1 Your Content

You retain ownership of all data you submit to the Service, including but not limited to business information, equipment records, location data, issue reports, and photographs ("Your Content"). KeyChannel LLC does not claim ownership of Your Content. Content submitted by Facility Members through the public reporting interface is addressed separately in Section 7.6.

7.2 License Grant

By using the Service, you grant KeyChannel LLC a limited, non-exclusive, worldwide license to process, store, display, and transmit Your Content solely as necessary to provide and maintain the Service. This license terminates when your account is deleted and Your Content is removed from our systems.

7.3 Aggregated and Anonymized Data

KeyChannel LLC may generate aggregated, anonymized, and de-identified data derived from your use of the Service ("Aggregated Data"). Aggregated Data does not identify you, your business, or any individual. KeyChannel LLC may use Aggregated Data for purposes including product improvement, industry benchmarking, and research. You retain no rights in Aggregated Data.

7.4 Our Intellectual Property

The Service, including its design, code, features, logos, and the FixTag name, is the intellectual property of KeyChannel LLC. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

7.5 No Sale of Data

KeyChannel LLC does not sell, rent, or trade Your Content or personal information to third parties. We do not use Your Content for advertising purposes.

7.6 Member-Submitted Content

Facility Members submit issue reports, descriptions, and photographs through the public reporting interface without creating an account. By submitting content, a Facility Member grants KeyChannel LLC and the Business associated with the scanned tag a non-exclusive, royalty-free, worldwide license to use, reproduce, store, display, and process that content for the purpose of operating the Service and managing the Business's equipment and facilities.

As between KeyChannel LLC and the Business, member-submitted content associated with a Business's tags is treated as part of that Business's Content under this Section 7, and the Business is responsible for its use of that content. KeyChannel LLC does not claim ownership of member-submitted content.

7.7 Feedback

If you provide suggestions, ideas, feature requests, or other feedback about the Service ("Feedback"), you grant KeyChannel LLC a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the Feedback into the Service without restriction, attribution, or compensation. Feedback is provided voluntarily and is not treated as confidential.

8. Content Moderation

8.1 Automated Review

Issue reports submitted through the public reporting interface are reviewed by an automated content moderation system powered by artificial intelligence, including third-party AI services. This system evaluates report text for relevance to equipment maintenance and for compliance with our Acceptable Use Policy.

8.2 Flagged Content

Reports flagged by the moderation system are held in a pending state and are not distributed to the facility's team until a Business Administrator reviews and approves them.

8.3 Content Removal

Content rejected by a Business Administrator is permanently deleted from the Service. KeyChannel LLC reserves the right to remove any content that violates these Terms, with or without notice.

9. Anonymous Reporting

9.1 No Account Required

Facility Members may report equipment issues by scanning a QR code without creating an account, providing a name, or logging in. Reports are anonymous by default.

9.2 Device Fingerprinting

The Service uses a hashed device fingerprint to enforce rate limits and prevent abuse. This fingerprint is derived from general browser and device characteristics. It is not linked to any account and is not used for tracking, profiling, or advertising purposes.

9.3 Optional Email

Facility Members may optionally provide an email address to receive a notification when a reported issue is resolved. This email is associated with the specific issue you reported, is used solely for that notification, and is not shared with third parties other than our email delivery provider.

10. Data Deletion and Account Termination

10.1 Voluntary Termination

Business Administrators may request account deletion at any time through the account settings in the Service dashboard, or by contacting support@getfixtag.com from the email address associated with the account. Upon receiving a deletion request, we will:

  • Permanently delete all associated business data, including locations, equipment, issues, users, and photographs;
  • Return any activated Gear Tags to a decommissioned state (physical QR code stickers will remain on equipment but will no longer be linked to your business);
  • Remove all team member accounts and associated authentication data.

10.2 Data Export

Prior to account deletion, Business Administrators may request an export of their data by contacting support@getfixtag.com. We will provide the export in a standard machine-readable format within a commercially reasonable timeframe.

10.3 Data Retention After Deletion

Following a deletion request, your data will be permanently removed from our active systems within thirty (30) days. During this period, data may be recoverable in the event you change your mind. Backup copies may persist in encrypted, offline backups for a limited additional period consistent with our data retention practices, after which they are purged in the ordinary course.

Billing and payment records are an exception. Records of your subscription payments and Physical Product orders held by our payment processor, including invoices and the billing name and email address recorded on them, are retained for accounting and tax purposes and are not removed by account deletion.

10.4 Termination by KeyChannel

KeyChannel LLC may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms. Where practicable, we will provide notice and an opportunity to cure the violation before termination. In cases involving fraud, abuse, or illegal activity, KeyChannel LLC may suspend access immediately without prior notice.

10.5 Effect of Termination

Upon termination, your right to access the Service immediately ceases. Sections 5.3 through 5.7 (Physical Product remedies and disclaimers), 7 (Content and Data Ownership), 11 (Intellectual Property), 12 (Disclaimers and Limitation of Liability), 13 (Indemnification), 14 (Force Majeure), and 16 (Governing Law and Dispute Resolution) survive termination.

11. Intellectual Property

The FixTag name, logo, visual design, and all associated branding are the property of KeyChannel LLC. You may not reproduce, modify, distribute, or create derivative works of any portion of the Service without our prior written consent.

All third-party trademarks referenced within the Service are the property of their respective owners.

11.1 Copyright and Takedown Requests

KeyChannel LLC respects intellectual property rights and responds to clear notices of alleged copyright infringement. If you believe content hosted on the Service, such as an uploaded photograph, infringes a copyright you own or control, send a written notice to our designated agent at support@getfixtag.com that includes: identification of the copyrighted work; identification of the allegedly infringing material and its location on the Service; your contact information; a statement that you have a good-faith belief the use is not authorized by the rights holder, its agent, or the law; and a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on its behalf. KeyChannel LLC will remove or disable access to material it determines to be infringing and may terminate the accounts of repeat infringers.

12. Disclaimers and Limitation of Liability

12.1 "As Is" Service

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 No Safety Guarantee

FIXTAG IS A REPORTING AND TRACKING TOOL. IT IS NOT A SUBSTITUTE FOR PROFESSIONAL EQUIPMENT INSPECTION, MAINTENANCE, OR SAFETY PROGRAMS, AND IT IS NOT A COMPLIANCE, INSPECTION, OR REGULATORY RECORD-KEEPING SYSTEM. KEYCHANNEL LLC DOES NOT GUARANTEE THAT THE USE OF THE SERVICE WILL PREVENT EQUIPMENT FAILURES, INJURIES, OR PROPERTY DAMAGE, OR THAT USE OF THE SERVICE SATISFIES ANY LEGAL, REGULATORY, INSURANCE, OR INDUSTRY OBLIGATION APPLICABLE TO YOUR BUSINESS. THE TIMELINESS AND ADEQUACY OF ISSUE RESOLUTION IS THE SOLE RESPONSIBILITY OF THE SUBSCRIBING BUSINESS. KEYCHANNEL LLC IS NOT RESPONSIBLE FOR ANY INJURY, DAMAGE, OR LOSS RESULTING FROM A BUSINESS'S FAILURE TO ACT ON REPORTED ISSUES.

12.3 AI-Generated Content

AI-generated equipment details and images are provided on an "as-is" basis and may contain errors, inaccuracies, or omissions. You are responsible for reviewing all AI-generated content before saving or publishing it. KeyChannel LLC makes no warranty regarding the accuracy, completeness, or fitness for purpose of any AI-generated suggestions or images. You bear sole responsibility for any decisions made based on AI-generated content.

12.4 Third-Party Services

The Service relies on third-party infrastructure providers, including but not limited to hosting, database, email delivery, payment processing, and artificial intelligence services. KeyChannel LLC is not liable for any interruption, data loss, or degradation of the Service caused by the failure or unavailability of third-party services.

12.5 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KEYCHANNEL LLC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICE, OR ANY PHYSICAL PRODUCT SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL FEES PAID BY YOU TO KEYCHANNEL LLC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE THOUSAND DOLLARS ($1,000).

IN NO EVENT SHALL KEYCHANNEL LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, REGARDLESS OF WHETHER KEYCHANNEL LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.6 Uptime

KeyChannel LLC will use commercially reasonable efforts to maintain the availability of the Service but does not guarantee uninterrupted or error-free operation. Scheduled maintenance may temporarily affect availability, and we will endeavor to provide advance notice of planned downtime.

12.7 Beta and Preview Features

KeyChannel LLC may offer features identified as beta, preview, early access, or similar ("Beta Features"). Beta Features are made available for evaluation, may be incomplete or unstable, and may be modified or withdrawn at any time without notice. Beta Features are provided on an "as is" basis without warranty of any kind, and the limitations of liability in Section 12.5 apply to them in full. KeyChannel LLC may collect usage information from Beta Features to evaluate and improve the Service.

13. Indemnification

You agree to indemnify, defend, and hold harmless KeyChannel LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service;
  • Your violation of these Terms;
  • Your violation of any applicable law or regulation;
  • Any content you submit through the Service;
  • Your application, use, or removal of Physical Products on equipment or property;
  • Any claim by a third party arising from or related to the maintenance, condition, or safety of equipment tracked using the Service.

14. Force Majeure

KeyChannel LLC shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government, pandemics, war, terrorism, labor disputes, power failures, internet or telecommunications disruptions, cyberattacks, or the failure of third-party hosting, infrastructure, or service providers. During any such event, KeyChannel LLC's obligations under these Terms are suspended for the duration of the event.

15. Modifications to the Service and Terms

15.1 Service Modifications

KeyChannel LLC reserves the right to modify, suspend, or discontinue any feature of the Service at any time. For material changes that significantly affect your use of the Service, we will provide at least thirty (30) days' notice.

15.2 Discontinuation of the Service

KeyChannel LLC may discontinue the Service in its entirety. If we do, we will provide at least thirty (30) days' notice to the email address associated with your account and will use commercially reasonable efforts to make your data available for export during the notice period. If the Service is discontinued before the end of a subscription period you have paid for, your sole and exclusive remedy is a pro-rata refund of prepaid, unused subscription fees covering the period after the discontinuation date. Amounts paid for Physical Products are not refundable upon discontinuation (Section 5.4). KEYCHANNEL LLC SHALL HAVE NO OTHER LIABILITY ARISING FROM THE MODIFICATION, SUSPENSION, OR DISCONTINUATION OF THE SERVICE, INCLUDING ANY LOSS OF FUNCTION OF PHYSICAL PRODUCTS, SUBJECT ALWAYS TO SECTION 12.5.

15.3 Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email to the address associated with your account at least thirty (30) days before they take effect. Your continued use of the Service after updated Terms take effect constitutes acceptance of those Terms. If you do not agree to the revised Terms, your sole remedy is to cancel your subscription before the effective date.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

16.2 Informal Resolution First

Before initiating arbitration, the party raising a dispute must send the other party a written description of the dispute and the relief sought (for KeyChannel LLC, by email to support@getfixtag.com; for you, to the email address associated with your account or submission). The parties will attempt in good faith to resolve the dispute informally for thirty (30) days from receipt of that notice. Arbitration may be initiated only after that period expires.

16.3 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any Physical Product ("Dispute") that is not resolved under Section 16.2 shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall take place in New York County, New York. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

The arbitrator may award relief only on an individual basis and only to the extent necessary to resolve the individual Dispute. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class, collective, or representative proceeding.

16.4 Class Action Waiver

YOU AND KEYCHANNEL LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

16.5 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court in New York County, New York, if the claim falls within that court's jurisdictional limits.

16.6 Injunctive Relief

Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

16.7 Time Limit on Claims

To the extent permitted by applicable law, any Dispute must be initiated within one (1) year after the events giving rise to it first occurred, or it is permanently barred.

17. Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, without KeyChannel LLC's prior written consent, and any attempted assignment in violation of this Section is void. KeyChannel LLC may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, financing, reorganization, or sale of all or substantially all of its assets. These Terms bind and benefit the parties and their permitted successors and assigns.

18. Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and KeyChannel LLC regarding the Service and supersede all prior agreements and understandings. If you and KeyChannel LLC have executed a separate written agreement covering the Service (for example, a pilot agreement or enterprise order form), that agreement controls to the extent it conflicts with these Terms.

20. Text Message Alerts

The Service offers optional text message (SMS) alerts to staff members of a subscribing business. By entering your mobile number and ticking the consent checkbox in your FixTag account, you agree to receive automated text messages from FixTag about equipment safety issues at your location, together with a one-time verification code and a single opt-in confirmation. Consent is not a condition of purchase and is not required to use the Service.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to cancel, or HELP for help. You may also turn alerts off at any time under Settings > Text alerts in your FixTag account.

You are responsible for keeping the mobile number on your account current, and for notifying FixTag if you give up a number that is enrolled. Neither FixTag nor any mobile carrier is liable for delayed or undelivered messages. Handling of mobile numbers is described in the Privacy Policy.

21. Contact Information

If you have questions about these Terms, please contact us:

KeyChannel LLC
Email: support@getfixtag.com